GUIDELINES

The purpose of our Repair Fairs is not to serve as a free repair shop. Instead, our guests participate directly in the troubleshooting and repair process. The goal is that folks will build diagnosis and repair skills and confidence; eventually repairing on their own! Here are some examples of problems we can try to help with:

• Missing button on your coat
• Broken or tangled jewelry
• Vacuum cleaner that doesn’t turn on
• Toaster that won’t toast
• Broken handle on your favorite mug
• Laptop that won’t start up
• Dull kitchen knives
• Stuffing coming out of a hole in your pillow
• One key on your computer keyboard doesn’t work
• Help to assemble your brand new Ikea chair

Our talented volunteer Fixers love the challenge of problem-solving and repair.  However, we have some limits and guidelines so things can run a bit more smoothly:

• Guests are required to stay with their item and participate in the repair; dropping an item off for us to work on defeats the purpose of the Repair Fair
• If you already know your item needs a particular replacement part, order it early and bring it with you to the fair
• As long as you can carry the item in, we will do everything we can to help you repair it

There will, of course, be some things that cannot reasonably be fixed or might need a part ordered. In these cases, a Fixer will recommend the best course of action. Usually, they will be able to supply you with info on part numbers and repair steps so you can complete the repair at home on your own if possible.

We understand that not everyone can make it to our scheduled fairs. We still don’t want you to miss out on repairing your favorite possessions! For that reason, our “ASK A FIXER” email link can be used with details of your broken item. A Fixer can then offer some advice and guidance on how to make the repairs on your own time.